Privacy Policy

Effective Date: July 18, 2025

Last Updated: July 18, 2025

Latch ("we", "our", or "us") is a product of Mumford Technology LTD (Company No. 11034245) and is committed to protecting the privacy and security of our users' personal data. This Privacy Policy explains how we collect, use, store, and protect the information of users who access our services through the Latch Staff Web Portal and the Tenant Mobile App (iOS and Android).

1. Information About Us

Mumford Technology LTD (Trading as Latch)
Company Number: 11034245
Registered Office: 7 Bell Yard, London, England, WC2A 2JR

2. What Does This Policy Cover?

This Privacy Policy outlines how Latch handles the personal data of individuals using our platform, whether staff managing properties or tenants using our app. We take your privacy seriously and process data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) ("GDPR") as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

This includes, but is not limited to, names, contact details, identification numbers, electronic location data, and other online identifiers.

4. What Are My Rights?

Under the GDPR, you have the following rights:

• To be informed about our collection and use of your personal data.
• To access the personal data we hold about you.
• To have your personal data rectified if it is inaccurate or incomplete.
• To request the deletion of your personal data ("the right to be forgotten").
• To restrict or object to the processing of your personal data.
• To request portability of your personal data.
• Not to be subject to decisions based solely on automated processing or profiling.

To exercise any of these rights, contact us at support@latch.ooo.

5. What Personal Data Do You Collect?

• Personal Identifiers: Name, email address, phone number.
• Tenant Information: Lease details, unit information, maintenance requests, communication logs.
• Technical Information: Device identifiers, IP address, and usage data (via analytics tools).
• Other Information: Payment information, preferences, and interests.

We may also collect information from third parties such as:

• Your employer
• Your guarantor

6. How Do You Use My Personal Data?

We only use your data when we have a legal basis to do so, including:

• To provide and manage your tenancy or use of our platform.
• To personalise and improve our services.
• To communicate with you, including responding to inquiries.
• To send updates and marketing communications where consented.

7. Data Retention

We retain personal data for one year after the end of tenancy. After this period, data is securely deleted or anonymised. Retention periods may vary based on the nature and use of the data.

8. Data Storage and International Transfers

Data is stored in secure cloud environments. Where data is transferred outside the UK or EEA, appropriate safeguards are implemented, such as standard contractual clauses or adequacy decisions by the European Commission.

9. Data Sharing

We do not share your data with any third parties, except where required by law or necessary for legal claims or obligations.

10. How Can I Access My Personal Data?

To request a copy of your data or make a subject access request, contact us via email or post. We will respond within one month unless the request is complex, in which case we may take up to three months.

11. Authentication and Access

Authentication is handled via username and password. Keep credentials secure at all times.

12. Monitoring and Analytics

• Staff Web Portal: Microsoft Clarity and Google Analytics.
• Tenant App: Google Analytics only (no session recordings).

13. App Permissions

• Camera Access: For uploading repair request images.
• Payment Processing: Handled externally; no sensitive data stored.

14. Changes to this Policy

We may update this policy as needed. Changes will be communicated via email, in-app notification, or published on our website.

15. Contact Us

If you have questions about this policy or your data rights, contact us at:

Mumford Technology LTD
Company Number: 11034245
Email: support@latch.ooo
Registered Office: 7 Bell Yard, London, England, WC2A 2JR

You can also lodge a complaint with the Information Commissioner’s Office (ICO) if you're unsatisfied with our response to a privacy concern.